Privacy Policy – PorteurDeLuxe

1. Who We Are

PorteurDeLuxe (“we”, “our”, “us”) is operated by Friends Enterprises. We are committed to protecting your personal data and complying with applicable Indian laws, including the Digital Personal Data Protection Act, 2023.

2. What Information We Collect

We collect:

• Personal Information: Name, email, phone number, billing/shipping address, payment details.

• Device Information: IP address, browser type, operating system, cookies.

• Order Details: Products purchased, transaction history.

• Optional Information: Preferences, feedback, and communication choices.

3. Why We Collect Your Data

To process and deliver your orders.

• To provide customer support.

• To improve our website and services.

• To send updates and promotional offers (only with your consent).

• To comply with legal and tax obligations.

4. Consent

By using our website and providing your personal data, you consent to its collection, use, and processing as described in this policy. You may withdraw consent anytime by contacting us.

5. Data Sharing

We share data only with:

• Payment gateways for secure transactions.

• Logistics partners for delivery.

• IT and analytics providers for site performance. We do not sell your personal data to third parties.

6. Data Storage & Security

Your data is stored on secure servers with encryption and access controls. While we take reasonable measures, no system is 100% secure.

7. Your Rights Under DPDP Act

You have the right to:

• Access your personal data.

• Correct inaccurate data.

• Withdraw consent.

• Request deletion of your data (subject to legal obligations). To exercise these rights, email us at PorteurDeLuxe@PorteurDeLuxe.in.

8. Cookies

We use cookies to enhance your experience. You can manage cookie preferences in your browser settings.

9. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

10. Grievance Officer

Our Grievance Officer is:
Name: Director
Email: PorteurDeLuxe@PorteurDeLuxe.in
Response Time: Within 15 days.

11. Changes to Policy

We may update this policy periodically. Please check this page for updates.